How do I redeem my birthday Love Your Body? Club voucher?
You can redeem your voucher at your local store or online. You don’t need to bring anything with you (apart from your member card if you have one) as your voucher will already be in our system ready to be redeemed.
If you wish to use your birthday voucher online, it will already be in your REWARDS section when you are at the checkout.
How do I redeem my Love Your Body club voucher online?
Congratulations on gaining a voucher! You're only a few steps away from redeeming it.
When you have accumulated enough points to have a voucher, it will already be in your REWARDS section when you are at the checkout. Just select the reward you wish you redeem and you're away!
How can I access my Love Your Body? Club points balance?
There are a few ways to view your points balance:
In store staff can check your points balance at the till
Points are printed on your till receipt (Please note, during any double points event, standard points will be shown on your receipt and the additional points will appear on your account within 48 hours.)
You can look up your balance on your Love Your Body? Club members' account page. Log into your online account using your email address and password. The first sign in page will show you an overview of your points balance and the vouchers you have to spend.
How do I earn Love Your Body? Club points online if I join in store?
Don't worry, if you join in store you can still get your points online!
As long as you register your card and your online LYBC account with the same email address they will both automatically link - couldn't be easier!
Any issues don't hesitate to contact our customer services team between the following hours:
Customer Service Opening Hours for chat online
Monday - Friday: 10am - 6pm
Just click on the LIVE CHAT button.
If you can't see a chat icon this is because you have tried to use our chat service out of hours. Don't worry though, just use our contact us page instead
Can I use my Love Your Body? Club card in conjunction with our promotions/offers?
Yes you can earn points and redeem rewards in conjunction with other promotions/offers unless otherwise stated.
Where can I use my Love Your Body? Club membership?
Love Your Body? Club membership can be used online and in any of our stores. We regret it is not accepted in The Body Shop At Home? at this time.